The Company

Integrity Support Services Limited is a Kenyan based social enterprise
incorporated in 2014 and officially registered in 2020 to fight fraud,
enable economic growth and create employment. Through our flagship programme
MULIKA, we have developed a web-based platform that offers Kenyans access
to a digital police station. MULIKA enables mobile phone users to send
alerts free of charge for action using any of our digital mediums: SMS 988,
mobile APP, and Online portals.


The system facilitates the simultaneous routing of these reports received
from the public to the relevant officers. The officers receive a text
branded ‘MULIKA’ and therefore do not have the details of the sender. These
authorized officers log in to personalized dashboards and can retrieve the
information received from the system, take action, post feedback, analyze
trends in prevalence and make projections. During analysis, the teams can
also gauge the response and satisfaction level of the citizens using the

MULIKA system facilitates citizen participation in national security
(Community Policing) and service delivery. It is a citizen-centred,
grass-root crime and service delivery reporting and monitoring system used
by our County Intelligence Committees and National Government Administrative
Officers (NGAOs) countrywide. It is a medium through which they receive and
respond anonymously to unedited activities, security concerns and service
delivery complaints from the public.

MULIKA system is in its sixth year of implementation with the Ministry of
Interior and Citizen Services, the nerve Ministry for all government
functions under The Office of The President. We have received,
transmitted and managed response to over 300,000 alerts since inception with
only 3,000 security managers linked. We are now testing and positioning for
scale-up across the 47 counties in Kenya where we target to link more than
80,000 security and other duty bearers to the system, enable 42 million
Kenyans to access response and tracker system for all issues raised in
government from one single window.

Contact Us
Integrity Support Services Ltd
P.O. Box 1855, 20100

Tel: +254 725 510531
CEO, Grace Wanjohi